Frequently Asked Questions
Everything you need to know about our traditional flavors and services
How do you ensure the freshness of your food products during shipping?
We use specialized vacuum-sealed packaging and temperature-controlled shipping methods for perishable items to ensure they arrive at your door with the same quality we have maintained since 1937.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. For fresh local deliveries, we offer same-day or next-day service depending on your location and the time the order was placed.
Do you offer international shipping?
Currently, we ship our non-perishable traditional goods internationally. However, fresh and refrigerated items are restricted to domestic shipping to guarantee food safety and quality.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are your products suitable for specific dietary requirements?
Many of our traditional recipes are natural and preservative-free. Detailed allergen information and ingredient lists are available on each product page to help you make informed choices.