Returns & Exchanges
At El Gallito desde 1937, we take pride in the quality of our authentic food products and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer a dedicated resolution process for items that arrive damaged or do not meet our freshness standards.
Inspect Your Order
Upon delivery, please immediately inspect your package and ensure all food items are in perfect condition and properly sealed.
Contact Support
If there is an issue, email our team within 24 hours of delivery with your order number and clear photos of the product and packaging.
Review Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement or credit is applicable based on our safety guidelines.
Resolution
Approved claims for damaged or incorrect goods will result in a complimentary replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing